Careers at Reeve Jobs

Financial Services Insurance company is looking for a strong insights professional. This role can be located in Milwaukee, Chicago, New York area with a hybrid in office schedule of 2-3 days in office. You’ll turn deep client understanding into insights that drive big ideas, profitable growth, and exceptional experiences. Partner with marketing, product, and digital teams to shape strategies rooted in real client needs. This is a chance to help build a new insights capability inside an established insurance company. You’ll keep the current NPS and listening program running smoothly while modernizing it into a more connected, agile system. Ideal for someone who champions the client at every touchpoint and thrives in a fast-moving environment.

Responsibilities:

• Lead the client learning agenda and ensure strategies are grounded in deep client understanding
• Serve as the go-to expert for ad-hoc analysis and research; advocate for the client in internal discussions
• Own the NPS program end-to-end: survey design, analysis, trend monitoring, and actionable recommendations
• Design and maintain Trigger-Based Tracking to capture feedback at key moments in the client lifecycle
• Build and enhance client experience dashboards for real-time visibility into satisfaction and performance
• Lead benchmarking efforts to contextualize results and uncover differentiation opportunities
• Partner with the Enterprise Experience team to align insights with company-wide CX priorities
• Manage research projects in JIRA with clear timelines and transparent stakeholder communication
• Analyze multi-source data (NPS, trigger-based, behavioral) using statistical techniques to surface actionable insights
• Identify opportunities to strengthen analytical capabilities and modernize research approaches
• Proactively share insights that foster a client-centric culture across the organization

Requirements:

• 5+ years in research and data analysis with a clear focus on client/customer experience measurement (B2C preferred)
• Hands-on experience managing NPS, Trigger-Based Tracking, or VoC platforms; end-to-end listening program support is essential
• Qualtrics experience required; Medallia a plus
• Experience building CX dashboards and conducting competitive benchmarking
• Strong project management skills using JIRA or similar tools
• Proficiency with Excel, SQL, SAS/SPSS, Tableau, and BI tools; advanced analytics (regression, factor, cluster analysis) preferred
• Experience with budget and vendor management
• Solid quantitative and qualitative research skills
• Bachelor’s degree required; MBA or Master’s preferred
• Strong business acumen and ability to translate data into client-centered action
• Able to work both strategically and tactically while building trust across teams
• Hands-on experience is most critical; client-side experience is a plus

Leading importer and distributor of industrial packaging supplies with an established customer base and a growing ecommerce business is looking for a hands-on Ecommerce Manager to lead ecommerce strategy, optimize performance, and drive revenue growth. This role will own the ecommerce roadmap, improve customer experience, and work closely with leadership, developers, and agency partners to scale the business. If you enjoy building, optimizing, and delivering measurable results, this is an opportunity to make a meaningful impact. This role would ideally want someone in Brooklyn but remote is possible for the right candidate.

Responsibilities:

• Own ecommerce revenue, conversion, customer retention, and overall channel performance.
• Develop and execute the ecommerce growth strategy and roadmap.
• Analyze website and customer data using Google Analytics 4 and other tools to identify opportunities.
• Improve site merchandising, navigation, product pages, search, cart, and checkout experience.
• Lead SEO initiatives to increase organic traffic and visibility.
• Build and optimize email/lifecycle marketing programs to drive repeat business.
• Manage paid media agency performance and marketing budgets.
• Create reporting dashboards and track key ecommerce KPIs.
• Translate business needs into development priorities and manage the ecommerce roadmap.
• Partner with Sales, Operations, Procurement, and Technology to enhance the online customer experience.

Requirements:

• 5+ years of ecommerce or digital commerce experience.
• Proven success, growing ecommerce revenue and improving conversion rates.
• Strong knowledge of Google Analytics 4, ecommerce metrics, and data-driven decision making.
• Experience with conversion rate optimization (CRO) and SEO best practices.
• Strong project management and cross-functional communication skills.
• Ability to work independently and drive initiatives from strategy through execution.
• Hands-on mindset with a willingness to execute as well as lead.

Preferred:

• Experience in B2B ecommerce, wholesale, manufacturing, or distribution.
• Experience growing an established ecommerce business.
• Familiarity with custom ecommerce platforms and ERP-integrated environments.
• Experience building email marketing or lifecycle programs.
• Knowledge of tools such as Google Search Console, SEMrush, Ahrefs, or Screaming Frog.

Global Software company is looking for a Director of Software Engineering who will lead the engineering organization that designs, builds, and scales high-quality software SaaS products. This role sits at the intersection of business strategy and technical execution, setting technical direction, developing talent, and partnering across Product, Platform, Security, Data, and business leaders to deliver customer value, operational excellence, and long-term platform scalability. This role would ideally be located in Austin, TX or Chicago, IL but remote US based candidates can be considered.

Responsibilities: Engineering & Technical Leadership:

• Define and drive the software engineering strategy and technical roadmap in alignment with product vision and business priorities.
• Champion engineering best practices across architecture, development, testing, CI/CD, security, and reliability.
• Guide platform scalability, performance, and resilience in cloud and SaaS environments.
• Evaluate and introduce technologies (including AI/ML, data platforms, and automation) that deliver measurable business impact.

Delivery & Execution:

• Own end-to-end delivery of software initiatives—ensuring predictability, quality, and speed to market.
• Partner with Product to translate customer and business needs into executable engineering plans.
• Leverage AI to accelerate product development and embed AI capabilities into customer-facing solutions.
• Establish and track KPIs for delivery, quality, reliability, and team health.
• Ensure compliance with security, privacy, and regulatory standards.

People & Organizational Leadership:

• Build, lead, and develop high-performing engineering managers and teams.
• Set clear accountabilities, performance goals, and growth paths.
• Foster a culture of technical excellence, ownership, inclusion, and continuous improvement.
• Drive workforce planning, succession, and capability development for future needs.

Cross-Functional Partnership:

• Collaborate with Product, Architecture, Security, Data, Operations, and business leaders to align priorities.
• Communicate complex technical topics clearly to executive and non-technical stakeholders.
• Represent Software Engineering in strategic planning, investment decisions, and governance forums.

Requirements:

• 10+ years experience
• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
• Extensive software engineering experience with multiple years in senior leadership roles.
• Proven success leading large-scale software SaaS products.
• Strong command of modern software architectures, DevOps practices, and secure development.
• Demonstrated ability to lead through change and scale organizations.

Preferred:

• Experience leading AI-enabled, data-driven, or platform-centric products.
• Global or matrixed organizational leadership.
• Budget ownership and investment prioritization.
• Background in regulated or enterprise environments.